Returns Policy

At The Old Factory, we hope that you will be 100% delighted with your purchase. However, should there be any reason that you wish to cancel the order, please read the following. 

Order Cancellation

Should you wish to cancel your order, and the order has not been dispatched, please inform us of your decision as soon as possible. This will prevent the goods being sent out to you and we can offer a refund more quickly, and without you having to return the order to us. A restocking fee of SG$5 will be charged for cancellations. Goods dispatched, delivered and received are non returnable and non refundable.

Returns to Store

Please note, trade retailers who stock our products are entirely independent from the Website.  Goods purchased directly from our resellers should be returned to the same reseller store from which the item was purchased and goods are subject to the stores individual return policies.

Refunding Your Money

We will process your refund accordingly with regards to Website purchases and advise you when the refund has been completed if an order is cancelled before dispatch.

Refunds will be made via the same method used for the original payment i.e., PayPal. We reserve the right to postpone a refund until such time as the payment you have made has cleared our account egg PayPal “ECheque” which may take up to 7 working days from the date payment is initiated.