Returns Policy

Welcome to Shea. We hope that you will be 100% delighted with your purchase. However, should you wish to cancel the order, please read the following.

Order Cancellation
Should you wish to cancel your order, and the order has not been dispatched, please inform us of your decision as soon as possible. This will prevent the goods being sent out to you and we can offer a refund more quickly, and without you having to return the order to us. We do not charge any fee for cancellations. Goods dispatched, delivered and received are non-returnable and non-refundable as the products we offer are all for personal use and we cannot risk the change of contamination

Returns to Store
Please note, trade retailers who stock our products are entirely independent from the Website.  Goods purchased directly from our resellers should be returned to the same reseller store from which the item was purchased and goods are subject to the stores individual return policies.

Refunding Your Money
We will process your refund accordingly with regards to Website purchases and advise you when the refund has been completed if an order is cancelled before dispatch.

Refunds will be made via the same method used for the original payment i.e., PayPal. We reserve the right to postpone a refund until such time as the payment you have made has cleared our account e.g. PayPal “ECheque”.

Goods Acceptance
Please inspect the goods immediately upon receipt for good condition and correctness of order, if possible, in the presence of the delivery person. Contact if something is amiss. Any anomaly is to be communicated to Shea within 10 days of order placement or 3 days after goods are received. We cannot accept exchanges after this period. Goods exchanged and original packing must be returned. Goods will be packed to minimise corner damages like dents and dings, however, these are to be expected and not grounds for refunds or exchange.

Shea is a company of The Old Factory Pte Ltd, a company registered in the Republic of Singapore. Company registration number 201203086G.